Return Policy

IMPORTANT INFORMATION ABOUT RETURNS & EXCHANGES

Requests for exchanges must be made within 7 days of receiving your order.

Please follow EMAIL to have your request reviewed & approved before you send it:

petstickersaustralia@gmail.com

Returns or exchanges not approved cannot enter our quality control system & will not be processed.

Please Note: Items received as part of an exchange can not be returned for further exchanges.

REASONS FOR RETURNS:

 

You received the wrong item

Please send a photo of the incorrect item to petstickersaustralia@gmail.com and we will follow it up for you.

You received a damaged/faulty item

Quality is our top priority, If you receive damaged or faulty gear you do not need to return it. The only thing we ask is to send an email to petstickersaustralia@gmail.com stating your order number and a photo of the faulty or damaged gear within 7 days of receiving your order. If the damage or fault is clear, we will send you a new item 100% free of charge.

WE CANNOT ACCEPT RETURNS OR EXCHANGES IF:

You do not EMAIL to have your return request reviewed and approved by our team, prior to you sending your product back.

A 'change of mind' because we make on demand & do not hold stock. Please choose carefully as returns are not accepted for exchange of design or refund.
The item(s) have been altered in any way
The item(s) are in any way defective from the original and saleable condition unless the condition is our fault.
The item(s) are part of a replacement order from a previous exchange
The item(s) were a Final Sale item

Any further questions about our return policy?

Please send us an email at petstickersaustralia@gmail.com

Returns or exchanges not made via this link cannot enter our quality control system & will not be processed.